Frequently Asked Questions
Do you deliver?
We offer free delivery within a 25 mile radius of Marysville, MI on orders totaling $55 or more. We deliver beyond the 25 mile radius for an additional fee of $0.50 per mile. In addition, any tolls or ferry fees will be added to the invoice.
Do you set-up rental equipment?
The only rental equipment we set up are the arches, balloon decor, and tents. Any other decor, including but not limited to, centerpieces and artificial flower arrangements are the customer’s responsibility to set up. Centerpieces are delivered fully assembled or partially assembled for ease of transport. Basic assembly instructions will be included if they are delivered partially assembled and the customer will be notified of this prior to delivery. Tables and chairs are set up by the customer.
When do you deliver?
We deliver the day before the event or the morning of the event. The exact time and day will be discussed on an individual basis and varies based on availability and prior bookings.
What is your cancellation policy?
You can cancel up to thirty (30) days prior to your event with a refund, minus the initial 25% non refundable deposit. Cancellations made within fourteen (14) days of delivery service will incur the full rental rate.
How do I make a reservation?
Email or call us to inquire about product availability for your date. We will put together an invoice and email it to you along with the required paperwork to be signed. The invoice will include a link to pay online with a card via Square. We require a 25% non refundable deposit to confirm reservations. The remaining total is due within 60 days of your event.
Can I pick up my order?
At this current time we do not allow pickups.
How is equipment delivered and how should it be returned?
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All tables and chairs are delivered and neatly stacked in the customers’ requested destination. All tables and chairs should be broken down and stacked in the same location in a similar manner.
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Decorations are delivered in boxes, crates, or totes to the customers’ requested destination. All decorations should be neatly and carefully placed in the carries they were delivered in.
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Arches, backdrops, and balloon arches are delivered and assembled on site by our workers. The customer is required to have the designated space ready for set up at the agreed time. Our workers will be back at an agreed on time to break down the arches, backdrops, and balloon arches.